Terms and Conditions
Acceptance of the Terms
By using our platform, you agree to be bound by these Terms and Conditions ("Agreement"). If you do not accept these terms, please do not use our site.
Eligibility Requirements
You must be at least 18 years old (or the age required by your jurisdiction) to use our services. Our platforms are intended for individuals of legal age who can form binding contracts under the laws applicable in their respective jurisdictions.
Geographic Restrictions
We may restrict access to our platform based on the country or region where you reside, or from which you attempt to access our site. We reserve the right to restrict access and terminate your account if we suspect that you are accessing our site from a restricted jurisdiction.
Account Registration Rules
To use our services, you must create an account by providing accurate information when prompted during registration. You warrant that all information provided is true and up-to-date.
One- Account -Per-User Policies
Each user may only have one active account with us. We reserve the right to terminate your access or suspend your account if we suspect multiple accounts being used for a single individual.
Identity Verification and KYC
To prevent financial crime, money laundering, and other illicit activities, we are required by law to verify your identity before allowing you to use our services. This includes reviewing identification documents, such as passports, driver's licenses, or state-issued ID cards. We may request additional information from you during this process.
Account Accuracy Obligations
You must maintain the accuracy of all information associated with your account and promptly update any changes in personal details.
Account Security Responsibilities
It is your responsibility to ensure that no unauthorized access occurs through loss, theft or misuse of your login credentials. Keep your password safe by protecting it from unauthorized users.
Login Credentials and Password Protection
You are responsible for maintaining the secrecy of your password and account information.
Restricted Behaviour and Prohibited Activities
We prohibit use of our site in ways which include, but is not limited to: using multiple accounts, providing false identification documents or data breaches. Failure to comply may result in suspension or termination of service.
Bonus and Promotion Rules
Our bonuses and promotions are subject to specific rules as outlined below. Bonus offers apply only to eligible games, deposited amounts (as set out per promotion), within the stated period, except where specifically mentioned otherwise. Our default bonus wagering is 30 times your deposit plus any match bonus amount unless stated differently in individual promotional details. Certain game categories contribute different percentages towards bonuses and promotions.
Wagering and Gameplay Conditions
To participate in games or redeem a welcome offer or other prizes provided by our services, you are required to place wagers with cash funds that have been deposited into your account.
Bonus Abuse Prevention
We prevent bonus abuse through several means including automatic check for minimum number of deposits/first deposit minimums.
Deposits and Withdrawals (only if supported by source material)
You must verify your identification documents as set out in our separate policy document to make withdrawals.
Verification Before Withdrawals
Prior to a withdrawal request, we may require that you have satisfied certain verification criteria before making such requests to ensure the integrity of services available from us.
Processing and Review Procedures
All transactions will be processed within one business day after being requested but this might not necessarily take place immediately.
Responsible Gambling Expectations
To gamble responsibly please remember that:
Self-Exclusion and Account Restrictions
You can self-exclude yourself from our services or lock your account at any time. We reserve the right to refuse service or terminate your access if we suspect multiple attempts at self-excluding.
Game Fairness and RNG Systems
Our games are powered by Random Number Generators (RNG) software, which ensures that game outcomes are unpredictable and fair. The fairness of our games has been audited and verified regularly by independent third parties.
Technical Interruptions or Voided Gameplay
In the unlikely event of a technical interruption or voiding gameplay due to system malfunction you will be notified promptly when possible and provided with an alternative way forward where appropriate.
Suspension or Closure of Accounts
We may suspend your account if we suspect abuse, breach of these Terms and Conditions or otherwise. After such notification all deposits placed for the duration are subject to reversal in accordance with relevant regulations.
Intellectual Property and Platform Ownership
Our site's content (including text, graphics, logos, audio) is owned by Lava Entertainment or used under license. Any unauthorized use is strictly prohibited.
Limitation of Liability
We shall not be liable for any direct or indirect loss arising from your breach of these Terms and Conditions.
Modification of terms
These Terms may be modified at our discretion at any time by posting a revised version on the site or by notification to you through email if available.
Contact or Support Guidance
If there are any questions about anything in this document then contact us.
